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Grievance Policy

DRNC provides a formal grievance procedure for anyone dissatisfied with our services. Clients, potential clients and members of the community are encouraged to submit a grievance to Disability Rights NC.  This feedback can be about interactions with our employees and/or issues related to the legal rights of people with disabilities.  Comments are submitted directly to the Chief Executive Officer (CEO). We strive to improve customer service, raise community awareness of our services, and keep educated about issues confronted by people with disabilities across the state.

Constituent Grievance Procedure

Printable PDF of Grievance Procedure

Clients, potential clients and members of the community are encouraged to discuss any disagreement with the Disability Rights NC employee with whom you have been in contact, within 30 days of the action with which you disagree. This step is optional; a client may initiate a grievance with the CEO if you wish to do so, as outlined below.

If you are dissatisfied with a Disability Rights NC employee’s response or proposed action, you may appeal to the CEO within 30 days of the action or decision.

The appeal may be made in writing, or in a format accessible to you, to the

Chief Executive Officer
Disability Rights North Carolina
3724 National Drive, Suite 100
Raleigh, NC 27612

Upon receiving a grievance, the CEO will investigate the action or decision and examine any additional information submitted. The CEO may request that a Disability Rights NC staff person conduct an independent legal analysis of the grievance, as appropriate. The CEO will issue a written decision regarding the complaint within 30 days of receiving the request.

If you are dissatisfied with the CEO’s decision regarding your grievance, you may seek review by the Disability Rights NC Governing Board Executive Committee within 30 days of receiving the CEO’s decision.

The request for review by the Disability Rights NC Board Executive Committee may be made in writing or in a format accessible to the client to:

Chair, Board of Directors
Disability Rights North Carolina
3724 National Drive, Suite 100
Raleigh, NC 27612

Upon receipt of a request for review of grievance decision by the Board Executive Committee, the CEO will distribute the request for review and the supporting materials to the members of the Board Executive Committee. The Board Executive Committee will consider the request and confer to make a decision. A written decision will be issued within 30 days of the receipt of the request for grievance review.

*Disability Rights NC will provide reasonable accommodation to the grievant, if requested, during this process.