Under the Americans with Disabilities Act (ADA), title II entities (state and local government services and programs) and title III entities (business and non-profit organizations that serve the public) must provide accessible communication for people with communication disabilities. This guide was created by the US Department of Justice, Civil Rights Division to “help title II and title III entities understand the rules for effective communications … apply to them.”

You can use this guide to learn more about your right to accessible communication and what public businesses and state and local government services and programs are required to provide.

DOJ: ADA Requirements: Effective Communication