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Seeking Bilingual Intake Advocate


Agency Description

Disability Rights North Carolina (DRNC), a 501(c)(3) nonprofit, public interest law firm.  It is the only organization that provides free legal advocacy services to people with all types of disabilities, of all ages, throughout North Carolina (NC). We are NC’s designated Protection and Advocacy organization and recognized leader in advancing disability rights, with a strong staff and supportive, dynamic work environment. DRNC is well-established and positioned for growth. We are committed to building race equity into our internal and external work.

DRNC’s Client Assistance, Services and Engagement (CASE) Team serves as a valuable resource to NC’s residents with disabilities, and reinforces DRNC’s legal and policy strategies.   The CASE Intake Advocate will gather, develop and provide information and referrals to our clients and connect them to resources, self-advocacy tools, and other relevant opportunities.

Learn more about DRNC here.

Job Description

DRNC is accepting applications for the Client Assistance Services and Engagement (CASE) Intake Advocate position. This full-time position is responsible for working closely with DRNC attorneys and other staff to coordinate and administer DRNC’s statewide intake process and provide program support. The CASE Intake Advocate will work under the general supervision of the Director of Constituent Services. This position is classified as nonexempt from overtime pay under federal Department of Labor regulations. The CASE Intake Advocate must be bilingual in English and Spanish, and able to read, write and speak Spanish proficiently.

Specific duties include, but are not limited to:

  • Serve as point of contact for potential clients requesting legal assistance, obtain relevant information, and determine eligibility for services and appropriate team member to assist.
  • Review and determine eligibility for services for requests made via phone, mail, online intake form, video relay or e-mail.
  • Provide appropriate robust information, written materials and/or referrals to other resources in the community when issue and/or potential client are not eligible for full intake or representation.
  • Conduct intake interviews in a timely manner for potentially eligible clients and identify issues requiring legal advocacy within DRNC’s advocacy target areas. Refer callers with legal issues to CASE attorneys.
  • Spearhead and/or participate in community engagement activities, prioritizing marginalized and under-served communities.
  • Create and maintain documentation related to actions taken as part of the client intake process; maintain intake database and documents, and generate reports and correspondence.
  • Work closely with program staff to identify, monitor, and analyze potential systemic legal or policy issues that arise through client intakes.
  • Collaborate with program staff to develop materials to promote DRNC’s work and share information with constituents statewide.
  • Work closely with program staff to continuously develop and evaluate the CASE Team intake, information and referral processes.
  • Develop, gather and maintain referral information.
  • Participate in CASE Team and other staff meetings as scheduled.
  • Other duties as requested.

Required Qualifications:

  • Commitment to DRNC’s mission, vision, and values, and to the civil rights of people with disabilities.
  • Bachelor’s degree in social services or human services related field, knowledge of community resources, and three (3) years of experience in the public interest or human services field; or an equivalent combination of training and experience.
  • Ability to work with individuals from a variety of cultural backgrounds.
  • Bilingual in English and Spanish, and able to read, write and speak Spanish proficiently.
  • Ability to work in a fast-paced environment.
  • Strong interpersonal skills and ability to work well with people, including people who may be in crisis. Must be able to understand what a person needs and find solutions for a myriad of issues.
  • Ability to deal effectively with and negotiate with people through confrontational situations and stressful interactions. Must be compassionate and assist people during moments of trauma or crisis, where they and their family are vulnerable.
  • Problem solving skills including the ability to influence, facilitate, mediate, negotiate and manage groups and individuals. Must be able to make sound decisions on the spot.
  • Knowledge of systems providing services to people with disabilities and disability laws and regulations.
  • Ability to understand project goals and objectives, engage in planning, and implement goals within a team structure.
  • Strong organizational skills and excellent attention to detail.
  • Demonstrated knowledge of the principles and practices of public interest and community engagement as it relates to diversity, equity, inclusion, and accessibility.
  • Strong communication skills: ability to write well and communicate effectively, specifically over the phone, through letters and email.
  • Strong computer skills, including Microsoft Word, Outlook, and Excel.

Desired Knowledge, Skills and Abilities:

  • Occasional availability to work evening or weekend hours.
  • Familiarity and rapport with Hispanic/Latino population/culture is strongly preferred.

DRNC is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran’s status or any other characteristic protected by state or federal law. Individuals who increase the diversity of our team are encouraged to apply. We participate in Everify.

Compensation Package that is competitive with other non-profits:  The salary range is $42,500 to $62,500 depending on experience. DRNC offers excellent benefits which include 100% employer-paid health, dental, vision, life and disability as well as generous paid time off and a retirement plan with an employer match.

Send resume to Include CASE Team Intake Advocate position in the subject line.

Priority will be given to resumes received by October 01, 2021. Position will remain open until filled.