How to Seek Our Help

To ask for Disability Rights NC services anywhere in North Carolina, call:

1-877-235-4210 (Voice toll-free)
1-888-268-5535 (TTY)


ASLHow does a request for assistance become a case?

When a person with a disability first contacts Disability Rights North Carolina, our receptionist asks a few screening questions.

  1. Do you have a disability?
  2. Why are you calling Disability Rights NC?
  3. What kind of help are you seeking?
  4. If you are not the person with the disability, are you the parent of a minor child with a disability or the legal guardian of a person with a disability?

Why do we ask these questions? We need to know that we are speaking with someone who can legally "hire" us to represent the person with a disability. If you are not legally authorized to make decisions for the individual on whose behalf you are calling, you can help the person call us.

If you need help with an issue that Disability Rights NC has the authority to address, the receptionist will create a record of your request in our database. The record will appear on our "Awaiting Intake" list.

How long will you wait for assistance?

Once you are on the Awaiting Intake list, it may take up to two (2) working days for one of our Intake Specialists to return your call.

Every attempt to call you will be logged in our database. So if we call you and there is no answer, we log that in with the date and time. (Remember if you have call waiting, there will be no record of our attempt at your end.)

If we leave a message, we log that in. If the line is busy, we log that in. Eventually, after leaving several voice mail messages, we will stop trying but we also give you a 5-day warning before we take you off the Awaiting Intake list.


ASLThe Interview

Once an Intake Specialist connects with the caller, they will first collect basic information on the person with a disability - name, age, gender, race, income, type of disability, where the person lives, etc. We must collect this information to include in reports we file with our federal grant funders. The answers to these questions will not impact our decision to take your case. All of our services are free regardless of income.

After obtaining basic information about you, the Intake Specialist will listen to your issues. Their job is to ask lots of questions about who, what, where and how often. Questions like:

  1. What is happening or not happening?
  2. Who is responsible?
  3. How often did it happen?
  4. What led up to this?
  5. What paperwork you have?
  6. Have services been stopped or reduced?


ASLWhat do we do with the information you give?

The information from your interview with the Intake Specialist will be reviewed by one of our attorneys. The attorney will check to see if your issue has merit - in other words, whether a law, regulation or policy has been violated. The attorney also determines if your situation is on our Targets list. If the attorney determines that your issue has legal merit and falls within our current Target areas, your request will be sent to Case Review. Disability Rights NC has Case Review every Wednesday morning.

If the attorney determines that your issue does not have legal merit or does not fall within our Target areas, the attorney will work with the Intake Specialist to identify information we can give you to help you handle your issue and/or provide a referral to another agency.

Every person who calls our office receives information that will help them with their situation or a referral to a more appropriate advocacy organization or attorney.


ASLIf you want help with any of the following issues, the receptionist will give you a referral to an agency or individual who handles those types of cases.

Disability Rights NC does not take the following cases:

  1. Assisted suicide.
  2. Divorce, custody, support, and other family law matters.
  3. Drafting of wills, trusts, and estate planning.
  4. Representation in criminal proceedings.
  5. Malpractice cases.
  6. Workers' Compensation or Unemployment Compensation
  7. Issues related to collective bargaining agreements.
  8. Product liability cases.
  9. Bankruptcy matters.
  10. Personal injury cases, including intentional torts.
  11. Consumer protection issues.
  12. Tax issues.
  13. Pension, ERISA issues and private insurance disputes.
  14. Property disputes.
  15. Veteran's Benefits.
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