The ADA & Public Places provides general information about the Americans with Disabilities Act (ADA) as it applies to places of public accommodations. This fact sheet also includes information about reasonable accommodations, the health and safety exception, auxiliary aides and services, charges and fees, and barrier removal. It also offers tips on requesting accommodations.

Accessible Web Design offers general information about website accessibility, what laws apply to website accessibility, and other resources.

These sample letters that can be used as a guide to drafting an individualized letter:

Federal Agencies has a large number of resources regarding the Americans with Disabilities Act, including the following:

The U.S. Access Board is a federal agency that promotes equality for people with disabilities through leadership in accessible design and the development of accessibility guidelines and standards for the built environment, transportation, communication, medical diagnostic equipment, and information technology.

The U.S. Department of Health & Human Services Office for Civil Rights enforces Section 504 of the Rehabilitation Act of 1973 and Title II of the ADA. The types of enforcement activities by U.S. DHHS OCR are explained on its website.

The Disability Rights Office of the U.S. Federal Communications Commission addresses disability-related matters regarding access to and use of telecommunications services and equipment.

NC State Agencies

NC Office on Disability and Health works to promote the health and wellness of persons with disabilities in North Carolina.

NC Vocational Rehabilitation Services (NC VR) offers an Assistive Technology Program and Independent Living Services, which can help eligible individuals improve functioning in their family, home and community.

ACCESS North Carolina is a vacation and travel guide for people with disabilities created by VR. ACCESS North Carolina is useful for planning vacations, visits, field trips, health and wellness activities or any type of trip. Because ACCESS North Carolina looks at the accessibility of sites, it may also benefit people who are aging and families with young children who use strollers.

The N.C. Department of Insurance oversees the N.C. Building Code. Resources about the requirements of the building code, which includes accessibility provisions, can be found on the department's website.

The NC Administrative Office of the Courts has information about accessing the courts for individuals with disabilities, including information about the grievance procedure available.

Other Resources

The NC Statewide Independent Living Council is a federally-mandated, not-for-profit, Governor-appointed council that is charged with developing, monitoring, reviewing and evaluating a state plan for statewide independent living services and developing and supporting a statewide network of Centers for Independent Living (CILs).

The Centers for Independent Living (CIL) are community-based organizations that provide programs and services for people with all types of disabilities and their families. The CIL work to promote and support opportunities for people with disabilities to fully participate in an integrated community. There are seven CIL in North Carolina that cover different areas of the state. For a map of the areas covered by each CIL, visit

The ADA National Network provides information, guidance and training on the ADA and consists of ten Regional ADA National Network Centers. The ADA National Network website has information on a variety of topics, including:

  • The ADA Disability Law Handbook is an 110-page overview of the ADA with sections on employment, government, public accommodations, communication, transportation, service animals, ticketing, housing, Social Security, air travel, Civil Rights of Institutionalized Persons Act, etc.
  • ADA Regulations Factsheets is a series of factsheets providing information on the regulations regarding Effective Communication, Exams and Courses, Lodging, Service Animals, Ticketing, Wheelchairs, Correctional Facilities, etc.
  • Door Accessibility-There are several pieces regarding entry accessibility, such as Opening Doors to Everyone and Adjusting Doors for Access.
  • Frequently Asked Questions which may be browsed by category or searched by keyword.

The regional center that covers North Carolina is the Southeast ADA Center which also has a variety of resources and offers technical assistance and referral.

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